Reviews: Alloy USA Wheel Lug Stud

Ordered this part(order number 1047631) on a sunday morning. Was in a bind to get this part quickly so i paid for the 3 day shipping whitch was mor than the cost of the parts ordered. Checked tuesday to see if money was debited from my checking account to see if part was shipped. no it wasnt even though i had recieved an order number. So i called customer service an they looked it up an said their was an error in the order. The customer service rep said she could take care of it order number 83-735641 it would be sent 3 day air. well from the start of this 3 day order it took 12 days for it to get to me. My question is why do you offer 3 day service if you cannot back it. (twice)